Join our Retail Team

Join our Retail Team

Our retail stores sell clothes, homeware, furniture, books, DVDs, and other pre-loved items. Our team prepares products for resale, sells merchandise, and accepts cash donations from the public. All of this work is supported by a team of over 250 volunteers, committed to keeping us flying to save lives.

We pride ourselves in providing an enjoyable experience for all our customers and an excellent working environment for our volunteers.

So whether you fancy designing eye-catching shop and window displays, or providing a great customer experience, this could be the role for you.

If you have any questions or would like to find out more, please email or call our head office on 0800 587 4570.


What you’ll get up to  

  • Greeting customers as they enter the shop
  • Sorting and pricing stock
  • Assisting customers to find the product they are looking for
  • Helping to keep the store clean and tidy
  • Assisting with stock rotation
  • Processing customer details for deliveries or Gift Aid
  • Operating the till and dealing with various methods of payment
  • Designing eye catching shop and window displays


What we need from you

  • Good people skills
  • A strong team player
  • Reliable and trustworthy
  • A willingness to undertake training and take direction
  • Time to spare – could you donate 4 hours or more of your time a week?


What we can offer you

In return for your invaluable support as a volunteer, you can expect:

  • An induction to the charity and role-specific training
  • The chance to meet new people and be part of a friendly team
  • The opportunity to learn new skills or try something new
  • To gain valuable retail experience under the supervision of an experienced retail manager
  • Expenses in line with our volunteer expense policy
  • Support when you need it from the volunteer team or your retail manager


When and where you can volunteer

Visit our Shop page here to read more about our shops and online operation. We have 11 shops across the North West; Barrowford, Blackburn, Congleton,  Garstang, Heswall, Kendal, Longridge, Lytham, Old Swan, Southport and Wilmslow. Volunteer shifts are available 7 days a week between 9.30am and 4.30pm, with volunteers ideally help for at least one half day per week.


Apply now

Since joining NWAA as a volunteer, I’ve come a really long way. For many years, I’ve suffered with anxiety and depression, which prevented me from working. When looking for something to keep my mind focused, I decided to start volunteering.

The charity is really friendly and after being with them for over a year now, I would not want to be anywhere else. Volunteering for NWAA is so rewarding, and has made a huge difference to my life. I’m proud of the part I’m playing in keeping the crew in the skies.

Michael Waine

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