Policies and procedures

Policies and procedures

As a charity that prides itself on being professional, we handle all patient and supporter information with great care and have policies in place to ensure that it is protected.

Please view our privacy policy here.

Like most websites, nwaa.net uses cookies.  Cookies are small text files stored on your computer by your browser and are used for many things, such as remembering whether you’ve visited the site before. They contain information about the use of your computer but don’t include personal information about you.

Please view our cookie policy here.

Across all North West Air Ambulance Charity services and activities, we aim to provide the highest possible quality service to individuals and organisations interacting in any way with the organisation. If you do have any issues or feedback, where possible, please speak with a member of staff you are in contact with or ask to speak to a manager and they will do their best to resolve the matter. If they are unable to deal with the matter, they will refer it to someone else who can.

However, we understand that there may be occasions when things go wrong, or you are dissatisfied with us and may wish to make an official complaint.

View our complaints procedure here. We aim to provide a swift, effective and honest resolution to your complaint and to guide improvements for our future work. Please contact supporterservices@nwairambulance.org.uk to get in touch with the team.

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