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Self-exclusion

We’re here to support you

If you feel you’ve reached a point where you are no longer in control of your gambling and it is not a positive experience, you can choose to stop through self-exclusion.

By self-excluding, you can remove yourself from future NWAA prize draws, lottery, and any other gambling products. You’ll no longer be entered into any draws, and we won’t send you any information on upcoming gambling opportunities.

We will take all reasonable steps to refuse service or to otherwise prevent an individual who has entered a self-exclusion agreement from participating in the gambling products selected.

You can choose the length of this exclusion. The initial exclusion period must be between six and 12 months, but it can be up to five years or permanent.

You will only be excluded from NWAA lotteries and gambling. Please consider self-excluding from other websites used to gamble and the facilities you use locally. For further support and counselling, please contact GambleAware or Gamcare (0808 8020 133). They also offer ways to prevent a person from accessing gambling.

Please read the full self-exclusion procedure. 

If you just want to cancel your lottery membership and not self-exclude from gambling marketing please contact us on 0800 587 4570.

 

Ways to self-exclude:

  • Complete the online form
  • Download the form and post it to our head office
    North West Air Ambulance Charity
    North Mersey Business Centre
    Woodward Road
    Knowsley
    L33 7UY
  • Call us on 0800 587 4570 or 0151 547 7830
  • Email lottery@nwairambulance.org.uk

 

Online self-exclusion form

Download the self-exclusion form

 

What happens after you complete the form

Self-exclusion is implemented immediately.

Your name and address will be removed from our gambling-related marketing databases within two days of your application being received. Marketing material related to gambling will be stopped, and your customer account will be closed.

Your request will be entered onto all appropriate gambling-related systems and will block any further requests to partake in gambling by using the following fields of data; surname, first names, address, post code, telephone number and email.

Your lottery account will be closed, and any raffle entries will be voided. Any balances outstanding on that account will be refunded, and any raffle stake money will be returned. More details about refunds can be found here.

Your name and details will be held on a register, and any credit card numbers used for previous gambling will be recorded.

Frequently asked questions

  • You will not be entered into any future draws for the self-exclusion period you have chosen.
  • This is irrevocable until the end of the chosen period.
  • At the end of the period chosen, the self-exclusion will remain in place for up to a further seven years until the player takes positive action by phone or in person to gamble again.
  • If you choose to gamble again after the end of the period or within the next seven years, no marketing material will be sent to you unless you request it specifically.
  • You can choose to exclude from just the lottery you are currently entered into, or from all lotteries operated by NWAA and any gambling we operate.

  • Where an individual has paid by cheque to enter the weekly subscription lottery, the amount of credit remaining from the last draw they were entered into, to the end date of their paid-up subscription will be refunded by cheque within 10 working days.
  • Where the individual pays by Standing Order, they will have to contact their bank directly to cancel the Standing Order and Friends of North West Air Ambulance will refund the individual by cheque each month until the Standing Order has been cancelled.
  • Where the individual pays by Direct Debit, they will have to contact their bank directly to cancel the Direct Debit and Friends of North West Air Ambulance will refund the individual by cheque each month until the Direct Debit has been cancelled.

  • After the agreed self-exclusion period ends, if the individual wishes to recommence participating in any of the excluded gambling products promoted by NWAA/FONWAA, he/she must request in writing that they wish to be removed from the self-exclusion register.
  • Once Friends of North West Air Ambulance receives this letter, the individual will be given a 24-hour cooling-off period before being allowed to recommence participation in the lottery.
  • The individual must take positive action personally to gamble again and no contact will be made by Friends of North West Air Ambulance until contact has been made by that individual.

Self-exclusion

Please exclude me from your lottery with immediate effect and do not make direct gambling marketing communication with me during my exclusion period. You will be excluded for a minimum of 6 months from the date of the form unless you stipulate a longer specified time period.
Full name(Required)
Address(Required)
Date of birth(Required)
Length of exclusion(Required)
You will be excluded for a minimum of six months from the date of the form unless you stipulate a longer specified time period.
I understand that I will be suspended from all gambling activity until a formal application to restart gambling has been made.(Required)
I confirm that I have read and understood the self-exclusion information and the consequences of self-excluding(Required)